Business Process Solutions

Never confuse movement with direction.

We focus on execution not concept. Experience is our navigator, driving business process solutions that work for the enterprise without making work for it. Business Process Solutions can be aligned with Application Solutions or applied separately to precisely fit the organization’s needs.

From consulting to presentation, from creating social (make that “working”) networks to integrating geographically-scattered peers, Interactive Knowledge Solutions experts put business to work for people so that you can focus on direction, instead of spinning through wasted movement.

Business and Knowledge Management (KM) Consulting Services

Companies come to us because of our many years of experience. We can accelerate the critical path to deliver tangible results for positive business impact…quickly. We provide...

Business needs analysis
Strategy development
Planning frameworks
Organizational behavior and cultural success factors
Deployment processes
Business case evaluations
White paper reports for senior management
Common causes of Knowledge Management initiative failures
Knowledge sharing and learning workshop methodologies (Knowledge Cafe's, After Action Reviews, Peer Assists, etc.)
Web / Enterprise 2.0 approaches for collaboration strategies

Strategic Planning/Design for Information and Collaboration Systems

Large companies look to leverage their IT infrastructure along with the capabilities and know-how of their workforce. This helps produce a marketplace advantage. We provide planning and design services for information/collaboration system deployments. Our approach is practical and proven through...

Governance structures and frameworks
Business requirements documentation
Integration planning for content management
Collaboration systems that accelerate workflow and decision making
Integrated real-time online collaboration tools, processes and targeted presence awareness
Approaches that achieve rapid results by bridging technical and business requirements
Technical architecture recommendations

Virtual Collaboration System Deployment Consulting

We are seasoned in launching and maintaining highly utilized collaboration systems. We know how to apply practical solutions amid the detail of a successful deployment. Interactive Knowledge Solutions is commonly asked to provide...

Web collaboration workspace deployment strategies
Governance structures
Information architecture design
Technical architecture recommendations
Operational processes including role definition
Process design for provisioning and operational support
Readiness criteria
Site structure and design
Knowledge transfer process development
Education and training programs

Integrating Social Technologies For Your Business

The growing list of “social” technologies such as blogs and wikis offer excellent application in business: for information, for exchange, for marketing and research. We understand how to harness this new “channel” for your business demystify the approach. We help you know how to…

Integrate and manage a professional blog within your business web site
Generate a user experience that is positive, personal and social
Make customers aware of the knowledge available through your business
Engage your business site visitors using quick vote polls
Use social technologies "inside the firewall"
Provide an online forum to tap into customer ideas and opinions
Utilize photo and video galleries to add power to your business presence

Corporate Capability Presentations

Even elementary students today are creating “PowerPoints™” at school. But at the corporate level, the stakes are much higher to deliver presentations that are striking, clear, instantly relatable and meaningful to all audiences and groups.

So much rides on capabilities presentations that we are often asked to bring our unique skill set and business acumen to produce a presentation that not only makes the point but delivers the challenge and motivates the action. Capabilities presentations are a medium…we help you deliver a compelling message.

Communities of Practice (CoPs)

Communities of Practice are powerful knowledge sharing vehicles because they are populated by individuals and groups who have a common interest and purpose. Interactive Knowledge Solutions has years of experience in deploying and supporting business CoPs. We can identify, create, launch and maintain these exchanges to accelerate knowledge creation and speed its flow throughout organization. We offer practical tips and useful approaches for...

Development strategies
Roles and responsibilities
Operational norms
Leadership development
Community life cycle management
Key success factors
Virtual CoP structures and operational processes
Business and technical requirement models
Lessons learned for business CoPs

Professional Services for Online Communities and Interactive Web Sites

The successful online community or interactive web site is obvious: it’s popular and heavily visited. We know how to bring technology and marketing together to increase “hits.” But, more than that, we have the design and process experience to develop a successful interactive site that saves time and money. We provide...

Site design for impact and knowledge transfer
Effective business processes for working online
Practical taxonomy and classification approaches
Turnkey online professional communities
Online community web site creation and management

Talk with us about your current environment.

From simple, outward-pointing web sites to enterprise-wide collaboration systems, we have solutions!