A working definition of Enterprise 2.0 is the business practices of user-driven social software that enables simplified information exchange between distributed workforces and networks of partners and customers for collaboration through computer-mediated methods.   It focuses on the human interactions around content categories that emerge based on use, connecting people in the process and ultimately changing how a company operates to better serve customers.

This can come in the form of how blogs, wikis,  tagged search, links, RSS feeds, online communities and other methods and technologies are used to help organizations better collaborate between employees inside of companies as well as helping them collaborate with customers to better understand their user experiences.

Enterprise 2.0 is far more than just how to use blogs and wikis inside or between companies and their customers.  It is about free-form and emergent collaboration environments that make it easy for people to connect and share what is important to them.