I want more than a web site; I want a business-working web site.

Make your web site the place where people connect and share.

Present your business to the World Wide Web and facilitate work among employees, contractors, and even customers. Interactive Knowledge Solutions provides interactive business websites that do more than share information. Your website serves as a “virtual employee” that helps coordinate information flow across different groups and supports the work of your company. This not only streamlines work, but also enhances interactions with clients, customers, suppliers…any stakeholders you reach out to.

• Private client folders
• Automated newsletters
• Private multi-media galleries
• Private messaging
• Project status centers

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What’s right for my organization with all these new web technologies and combinations?

Work with a solutions provider who understands, translates and applies the right possibilities.

Interactive Knowledge Solutions is technology independent. We stay on top of the latest so you don’t have to. Because we understand the range of technologies, we are free to choose the best possible combination even within older legacy environments. We recommend and create solutions that precisely deliver what works best for you.

• Interactive web sites for small and medium-sized businesses
• Social networks and interactivity approaches
• Business-oriented governance and processes to deploy collaboration tools e.g. Microsoft® SharePoint™ or IBM® Lotus® Quickr™ and Connections™
• Business application of social technologies
• Ongoing education to keep you current

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How do I deploy Microsoft® SharePoint™ or IBM® Lotus® Quickr™ and Connections™ to promote knowledge sharing, not site proliferation?

Benefit from Interactive Knowledge Solutions' experience.

Interactive Knowledge Solutions has both the field-tested experience and proven approaches to help you limit site sprawl, build a dynamic knowledge-sharing network and realize business results in record time. Avoid mistakes that others have made. We know what works, what doesn’t and where to focus.

Application tools alone—without process or consistent methods—can make matters worse. Our applications expertise and knowledge management principles can help you avoid information overload, complicated document management, compliance and records retention problems and bloated intranets. Let us help you solve critical business process issues.

• Improved enterprise search
• Controlled and consistent content management
• Well-managed compliance and security risks
• Connected silos for effective expertise and resource location
• Auditing management
• Best practice methods for continual improvement

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How can I truly learn what my customers are thinking?

Listen in by joining in.

Social networks that form through blogs, wikis, online discussion forums and other “Web 2.0 technologies” are enormously popular. That’s because they work for people to be used by people. We know how to apply them so you can talk to and listen to customers. Hear what they want and need, what they expect or reject. When the environment for exchange is friendly, open and engaging, you hear it straight because you meet people where they are.

• Establish feedback channels
• Feature online events, forums and podcasts
• Customer communities

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My focus is the business, who can I trust with my web presence?

Your technology solution should be transparent.

Your technology solution should help you focus on business goals, not divert it because of the technology. We handle the jargon and complexities to create a solution you understand. You know how it’s applied, what it does, and where to take it. We keep you up-to-date with current best practices in online technologies for the business world. Bottom line: You’re informed and in charge.

• Simple, smart and sustainable solutions
• Flexible and proven customization
• Ongoing education to keep you current

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How do I keep up with all this technology and not get overwhelmed or outdated?

You don’t have to.

Interactive Knowledge Solutions brings value to your business by staying on top of technology changes and trends.. It’s part of how we maintain leadership so that we apply the right mix of technologies to reflect the client’s business practices, marketing requirements and knowledge management.

As an Interactive Knowledge Solutions customer, you receive exclusive insider information about the latest technologies along with how they translate into business value for you—FREE!

• Forecasting and leveraging technology trends important to business owners and managers
• Partners in the future of your online presence
• Ongoing education to keep you current

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How do I pay for things like ongoing interactive website design and maintenance?

Who said you have to?

We focus on what is simple, elegant and puts you in control. You get a professional web solution that is less expensive, more practical and more intuitive so that YOU can maintain it; you can easily make changes yourself. No in-house IT guru or support staff is required.

• Straightforward application of technology and processes that match your business
• Instant, easy updates resulting in an exciting, dynamic site for your customers
• Interactive Knowledge Solutions platform puts you in control

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How do I know this will work; where’s the payoff?

You can measure it yourself. Every day!

A website built by Interactive Knowledge Solutions puts you in control of your content. It can report activity any time you log on. You quickly see what’s working and what’s not, what’s paying off and what isn’t. This measuring capability translates what a web site provides into how you can use it. This is not a traditional, static page design but one that delivers dynamic information for you to apply. By elevating your visibility and efficiency you recognize new opportunities and profitability more rapidly.

• Deploy and replicate best practices quickly
• Identify true customer preferences and needs
• Measure ad campaigns

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How do I cut duplicated effort on projects across the organization?

Provide easy-to-use processes that connect people through their work.

Virtual networks are powerful because individuals or groups can connect with others who share a purpose. When a virtual network is a natural, easy part of how people normally work, it results in idea sharing and information while accomplishing work in the process.

Interactive Knowledge Solutions applies technology to enhance (not just support) the processes of your business. We build a virtual network driven by how your business works. You will be able to leverage new ways to facilitate virtual conversations, instantaneous group meetings from scattered locations, manage bulletin boards, and practically anything imaginable for efficient, effective team work.

• Virtual team network strategies and designs
• Practical knowledge management methods
• Group collaboration best practices

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How can I instantaneously create a workgroup with my business partners?

Put everyone in a secure virtual room within your website.

Part of the World Wide Web’s power and value comes from the fact that almost anyone from nearly anywhere can be reached. You can apply that power with an Interactive Knowledge Solutions business web site that does more than display a series of web pages. Get down to work quickly by making it easy for your business partners to work with you. For example, instantly create and offer private spaces that give a business partner access of working materials in your place. We know how to integrate and apply universally-available technologies so you can launch virtual groups instantly, whenever they are needed.

• Instant private spaces within your business web site
• Collaboration and document exchange made easy
• Private messaging for clients and partners for instant exchange

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How do I accurately gather my website usage data yet keep it easy to understand and use?

With solutions you understand and trust.

Customers and prospects (even competitors and Wall Street) are influenced by how friendly and useful an organization’s website is. Beyond the user interface itself, the website’s business value is revealed in how visitors use it, what stirs interest or indicates preferences.

A website that pleases customers and at the same time reports usage data you can understand and use produces trust among everyone. We develop blended solutions that incorporate the interests of all users to produce results for each. Interactive Knowledge Solutions knows how to capture relevant site usage data so that you not only understand what the data means, but know what action to take as a result.

• Understand how to apply critical measures to site goals and objectives
• Combine data crunching with site design modifications
• Control, filter and segment usage data for meaningful, custom reports

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How do I create effective, results-oriented conditions for sharing across our siloed organization?

Deploy a practical, proven knowledge management approach.

Large companies today are a maze of talents, experience and capabilities that is difficult to navigate, especially at the moment know-how is needed. Interactive Knowledge Solutions uses elegantly simple approaches (often with existing technologies) that appeal to the self-interests of silos so you can achieve the just-in-time connections that capture a marketplace advantage.

• Capabilities optimization strategies and processes
• Business driver analysis for a focused approach
• Deployment project set up and coordination

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How do I establish a virtual collaboration system that works across my large multinational organization?

Apply the technologies that make it easy to manage content and facilitate collaboration.

Interactive Knowledge Solutions has delivered scores of successful deployments that brought a sustainable, rewarding collaboration process to departments, groups and divisions. We know how to apply the lessons learned as best practices enterprise-wide in large corporate environments.

• Governance strategies and process plans for group collaboration tools including Microsoft® SharePoint™ or IBM® Lotus® Quickr™
• Business process model integration
• Practical learning processes to create “smart” development

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How do I sort out interfaces—collaboration, document management, resources, portals, searches—to work for anyone?

Use a solutions provider that works with legacy environments and understands corporate culture to simplify the complexity.

Interactive Knowledge Solutions understands the complex information and knowledge environment of large organizations.  We demystify the intricacies and integrate simple processes so that employees understand what to use, and when. We help individuals focus on their work, without worrying about systems they need to use.

• Knowledge Management strategies
• Standards and guidelines for legacy system use, integration points
• Visual tools for user understanding and reference

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How do I keep my Intranet from becoming bloated by uncontrolled and proliferating content?

Use a targeted process that meets business goals with applied knowledge management.

Interactive Knowledge Solutions has first-hand, long term experience in deploying tools to create and manage business- and mission-critical content. We know how to expand capability without adding to information overload.  Not an easy task.

We apply proven methods to wisely channel information and reinforce motivations in a managed, yet flexible, system. This approach helps make it easier for your IT support organization to manage exceptions instead of putting out a continuous forest fire.

• Microsoft® SharePoint™ or IBM® Lotus® Quickr™ deployment processes
• Enterprise / Web 2.0 technology deployment processes including blogs and wikis
  
• Alignment with electronic discovery policies for statutory or regulatory obligations

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